Business Problem

CCB NY needed to streamline collaboration between the front and back offices while maintaining strict compliance with internal policies and security regulations. Managing millions of documents across treasury, finance, and compliance functions had become a challenge, leading to task redundancy, manhour inefficiencies, limited physical storage space, and slow retrieval times. Disaster recovery readiness and data security were also key concerns in such a highly regulated environment.

Objective

The goal was to automate document workflows, reduce redundancy, minimize physical storage requirements, and establish secure storage with disaster recovery capabilities—all while improving operational efficiency across departments.

DocPlace Solution

DocPlace deployed an intelligent DMS platform customized to the needs of the financial sector. It automatically recognized and classified a wide variety of financial documents, (e.g., Foreign Exchange, Money Market records, FxSwap, and refinancing files, etc.) without requiring manual entry. Document workflows were integrated into seamless, automated steps, from scanning to repository storage, while fully aligning with internal compliance and security standards. Implementation included structured training and change management to ensure smooth adoption with minimal disruption.

Outcome

With automated onboarding workflows and AI-powered search, staff can instantaneously track and access any document, saving time, eliminating administrative errors, and facilitating 16,000 enrolments annually. It’s an intelligent, scalable solution that brings the future of document management to the education sector.